Technical support followup

Last week, I wrote:

My goal/expectation is I’ll have to go back and forth via email for a few days, ultimately scoring a service appointment early next week.

Well, the bad news is it took a little longer:

We are experiencing unexpected high email volume these days that might have delayed the response to your request for assistance, however let me assure you that I will go ahead and help you with this issue without any further delay. We appreciate your patience and cooperation and do apologize for any inconvenience this may have caused.

More blurbs.  (Sigh.)   As expected, we went back and forth a few times.  Since they were so slow in answering my questions, I had to do some sleuthing on my own.  I found the secret link where I could get them to send me a new set of diagnostic disks.  Ironically, those arrived before I got the email confirmation from the support dude saying they’d be sent out.  I also found a utility (I8kfanGUI) that let me monitor sensors and fans and such.  From this, I was able to provide a movie, annotated screen shots, and the results of their diagnostics.  Their response:

I would like to let you know that in order to resolve the issue we need to replace the motherboard and the video card as well. We can send a technician at your place to replace the parts. [...]

Booyeah!  Should I get an upgraded computer for calling it?  (Or, at least replace the “F” and “J” keys as the bumps have worn off.)